Schedule

Assessment

The Student Assessment Guide and Learning Plan describes the evidence required to be competent in this unit.

You can track your progress by comparing it against the unit requirements and at every stage of your learning and study and you can get support from your iTAFE mentor and advisor.

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Study Guide

There are many ways that you might choose to make your way through the unit. The diagram and suggested sessions (below) will help to plan your learning through the Provide advice on Australian destinations unit. The sessions outlined below are a suggestion only - you may have another way that you prefer to study.

Session 1 – Where to look: Pink Tiles

This topic explores where to look for destination information which is current and accurate. You may like to think about the following:

Q1 – Make a list of where you could find sources of information on Australian destinations.

Q2 – We often talk about providing current, relevant and accurate information to clients. Discuss why this is important.

Q3 – Discuss the difference between formal and informal research providing an example of each.

Session 2 – Practical component – Introduction

The practical component sessions will provide the learner with the opportunity to interact with each other in order to meet assessment evidence requirements. This session will explain sessions 4 and 6 which is an open format where the learner will be able to participate by asking questions and receiving feedback as well as present destination information.

Session 3 – Types of Information: Aqua Tiles

In this topic we will explore the types of information that customers want to and need to know about a destination. You may like to think about the following:

Q1 – Think about the last travel experience you had.

a)      What type of information did you already know about the destination?

b)      What type of information did you identify that you needed to find out about the destination?

c)       How did you go about finding out about the missing information?

Q2 – The ability to seek and provide feedback is important practice working in the tourism industry. Post 2 questions in this discussion forum regarding destination questions that you need answers to and provide feedback on 2 of your colleague’s questions. Remember this could be a colleague/friend asking very informally so it’s OK to go off personal experience here when answering questions, of course if you’ve used a source you should provide the details.

E.g. If I had one afternoon/night to explore Sydney, what 3 things would you recommend I do?

E.g. If I had an international visitor who wanted to see some Australian wildlife, where would you recommend they visit?

Session 4 – Practical component – Seek and provide feedback

Seeking and providing feedback from others such as colleagues and customers is an integral part of staying up-to-date with destination information. In this session you will have the opportunity to communicate with your fellow learners to seek and provide feedback on destinations within Australia.

Session 5 – Client Needs: Yellow tiles

We need to ensure we can match our destination information to our client needs, in this topic we will look at identifying these needs through the use of scenarios.  You may like to think about the following:

Q1 – Think about questions you would normally ask someone wanting to travel, such as when, how long etc…. how do these questions influence or make decisions on where people travel to and why?

Q2 – A colleague has provided the following profile of a client; identify what you would consider as the customer’s needs?

Three school friends who want to go away to schoolies at the end of the year for about a week and who live on the Gold Coast.

Q3 - Do you think the answer given to the question below is appropriate scope and depth of information to meet the customer needs? Explain your answer.

Client: We are history buffs and would love to travel around exploring a destination for about 10 days. Where would you recommend?

Consultant: Tasmania is great as it has a lot of historical sites you could visit or stay at. You could take your own car or hire one.

Session 6 – Practical component – Verbal summaries

It is an important skill to be able to communicate your destination knowledge to customers and colleagues verbally. In this session we will be sharing our destination information knowledge with our fellow learners.